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href="/Catalogue/421/zenske?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/zenske?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/zenske?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/zenske?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/zenske?v=213"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/Catalogue/421/zenske?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/zenske?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/zenske?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/zenske?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/zenske?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/zenske?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/421/zenske?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/421/zenske?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/zenske?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/421/zenske?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/421/zenske?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/422/modni-dodatki"><i class="mi mi-cap"></i><span>Modni Dodatki</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/modni-dodatki">Modni Dodatki</a></li><li><a href="/Catalogue/504/sali">Šali</a></li><li><a href="/Catalogue/509/klobuki">Klobuki</a></li><li><a href="/Catalogue/490/nega-cevljev">Nega čevljev</a></li><li><a href="/Catalogue/476/torbe-in-nahrbtniki">Torbe in nahrbtniki</a></li><li><a href="/Catalogue/472/pokrovcki-in-pokrovcki">Pokrovčki in pokrovčki</a></li><li><a href="/Catalogue/477/soncna-ocala">SONČNA OČALA</a></li><li><a href="/Catalogue/474/pasovi">Pasovi</a></li><li><a href="/Catalogue/475/denarnice">Denarnice</a></li><li><a href="/Catalogue/473/nogavice">Nogavice</a></li><li><a href="/Catalogue/496/hip-nahrbtniki">Hip nahrbtniki</a></li><li><a href="/Catalogue/527/modni-dodatki">Modni Dodatki</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Najljubše znamke</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/modni-dodatki?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/422/modni-dodatki?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalogue/415/blagovne-znamke"><i class="mi mi-star"></i><span>Blagovne znamke</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/229/huf">HUF</a></li><li><a href="/v/255/">Goorin Bros.</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/Catalogue/461/new-era">New Era</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/v/258/">Primitive</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Razprodaja</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Popusti glede na vrednost popusta</a></li></li><li><a href="/shopall?z=1">Vsi </a></li><li><a href="/shopall?z=10">Popusti od 10%</a></li><li><a href="/shopall?z=30">Popusti od 30%</a></li><li><a href="/shopall?z=50">Popusti od 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Posebni popusti</a></li></li><li><a href="/shopall?z=321">Posebne ponudbe</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Popusti po kategorijah</a></li><li><a href="/Catalogue/420/moski?z=1">Moški</a></li><li><a href="/Catalogue/421/zenske?z=1">Ženske</a></li><li><a href="/Catalogue/422/modni-dodatki?z=1">Modni Dodatki</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Popusti po blagovnih znamkah</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=258&z=1"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="" href="/Catalogue/542/otroski"><span>Otroški</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Nakupovanje</div> <a class="first" href="/ShippingPayment">Dostava in plačilo</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vračilo blaga</a><a class="first" href="/Claim">Pritožba</a><a class="first" href="/contact">Kontakt</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Storitev za stranke</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Center za pomoč</span></div> <div class="help-menu"> <a class="" href="/Contact/1/narocila#helps"><span class="mi mi-fast-delivery"></span><span>Naročila</span></a> <a class="active" href="/Contact/2/dostava#helps"><span class="mi mi-van"></span><span>Dostava</span></a> <a class="" href="/Contact/3/placila#helps"><span class="mi mi-wallet"></span><span>Plačila</span></a> <a class="" href="/Contact/4/vrnitev-blaga#helps"><span class="mi mi-delivery-box"></span><span>Vrnitev blaga</span></a> <a class="" href="/Contact/5/reklamacija#helps"><span class="mi mi-contract"></span><span>Reklamacija</span></a> <a class="" href="/Contact/6/podjetje#helps"><span class="mi mi-hostel"></span><span>Podjetje</span></a> <a class="" href="/Contact/7/kode-za-popust#helps"><span class="mi mi mi-sales "></span><span>Kode za popust</span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-detail"> <h4 class="help-title"><span class="mi mi-informations"></span>Kaj naredim če je bila pošiljka med prevozom poškodovana?</h4> <div class="help-content"><p> <span> V tem primeru pošiljke ne smete sprejeti od kurirja. Če pošiljka vzbuja dvome in je na primer embalaža na poškodovana, zavrnite pošiljko in nas obvestite o situaciji. Poskušali bomo poslati novo blago ali vam v najkrajšem možnem času vrniti plačani znesek. Natančnejši pregled paketa je mogoč šele po izvedbi plačila in podpisu prevozne listine. Kurir dejansko ni dolžan sodelovati v tem postopku, lahko pa ga prosite, naj počaka, dokler ne preverite pošiljke. Če se kurir s tem ne strinja, ne pozabite (ali ga opomnite), da bo moral v primeru škode znova priti in napisati protokol o škodi. Ko se odkrije škoda in se napiše protokol, pošiljka ostane naslovniku. Zagotavljamo vam, da vam bomo pomagali pri postopku pošiljanja blaga nazaj v našo trgovino in pri nadaljnjem reševanju zadeve. </span> </p></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Ali ti naši odgovori niso pomagali?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Nspišite nam</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div class="in-form contact-details"> <div class="contact-title"><span class="mi mi-phone"></span> <div><strong>Kontakt</strong></div> <div><span>Ponedjeljak- Petak (11:00 - 18:00)</span></div> <p><span></span></p> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(slovački, engleski)</div> <p></p> <div><strong>Showroom: </strong>+421 910 202 200</div> <div>(slovački, <span>engleski</span>)</div> <p></p> <div><strong>Claims address</strong></div> <div>SHOES INDUSTRIES</div> <div>Michalská 6</div> <div>Bratislava 811 01</div> <div>Slovakia</div> <p></p> <div><strong><span id="result_box" lang="en">Billing information</span></strong></div> <div> <p><strong><span>SHOES INDUSTRIES EU s.r.o.</span><br /></strong>Hany Ponickej 10B<br />841 06 Bratislava<br /><br />IČO: 50164783<br />DIČ: 2120257909<br />IČ DPH (VAT): SK<span>212025</span><span>7909</span></p> <p><strong><br /></strong><span>IBAN:CZ603000000000358968657</span><br /><span>SWIFT/BIC:</span><span>CEKOCZPP</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Naročite se na naše e-novice in prejmite <span> 10,00 € </span> popusta pri prvem naročilu. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p> Minimalna vrednost naročila: <strong> 200,00 € </strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><span class="store-icon-envelope"></span></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Poslati</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="ShoesIndustries.si"></a> <div Class="mt-4"> <strong>Informacije za obračun: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Kontakt</div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/images/envelope.svg"> <a href="/contact">Pišite nam</a></p > <p> Od ponedeljka do petka: <br> Na spletu <strong>11:00 - 18:00</strong> </p> <p> Sobota in nedelja: <br> Brez povezave </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Nakupovanje</div> <a class="first" href="/ShippingPayment">Dostava in plačilo</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Vračilo blaga</a><a class="first" href="/Claim">Pritožba</a><a class="first" href="/contact">Kontakt</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Informacije</div> <a class="first" href="/cookies">Vaši piškotki</a><a class="first" href="/privacy-policy">Politika Zasebnosti</a><a class="first" href="/complaints">Vračilo kupljenega blaga</a><a class="first" href="/general-terms">Spološni pogoji poslovanja</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Mobilna aplikacija</div><div class="d-flex align-items-center justify-content-center"><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/si/app/shoes-industries/id1611380017?l=si"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div class="soc-menu"><div class="footer-section-title">Pridruži 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